How it works
The Countersteer framework bridges the gap between digital systems and human support, providing customised workflow applications and targeted workflow execution coaching to keep your business off the wall.
Coming soon — Countersteer is in active development.
The app is not yet at its final standard. Features shown here are being built and refined; screens, workflows, package details and availability may change. Nothing on this page is a guarantee of a final feature set, price, outcome or funding decision.
Workbench
One screen for the day: today's jobs, motivation-mapped tasks, and a 'do this next' card that pulls from your queue when you don't know where to start.
Live Job Timer & Tracker
Start the timer straight from the bench. It logs to the minute, feeds your earnings tracker, and rolls into invoices — private to you unless you share the log on the portal.
Daily Check-In & Capacity
Log focus capacity and available hours; the app scales your queue so you're not staring down a ten-hour block on a two-hour day.
Playbook Toggles & SOPs
Pin your repeatable playbooks to the bench so the next step is one tap away instead of a fifteen-minute search.
Copilot
In-app chat agent that captures notes, creates tasks, and searches your workshop when administrative overwhelm hits.
Public enquiry & booking link
Share one URL — website, social, email. Submissions auto-create a client (or attach by email) and land in Enquiries.
Intake funnel
Every job is assigned to a lane named for the kind of work it is — for example Fabrication, R&D or Fast-Track. Lanes are not fixed; you shape them around how your shop actually works. Ramps are the physical capacity stations where that lane happens, so your workflow and your floor layout stay in sync.
Waitlist · Pending · Lanes
Sequence jobs waiting for a ramp, hold jobs that need parts or sign-off, then board them into the right lane so the right work sits at the right station.
Milestones & Lane Schedule
Slice long builds into shippable stages. Lock a completion date and the schedule reverse-engineers backwards.
Calendar & Services
Drop milestones onto days you're at your best. Baseline services carry preset costs and estimated minutes.
Branded portals & tracker links
Each customer gets a personal portal (or a bare tracker link) branded to you — no Countersteer branding bleeding through.
Approvals, requests & photo threads
Customers approve quotes, request changes, and see progress photos without you touching your inbox.
Live budget tracking
Deposits, milestone invoices and timer logs update the portal in real time so no one's surprised by the total.
In-portal comms
Reusable templates and sentence starters keep project chat inside the job — out of your personal messages.
Survival & Thrive tracker
Set the number that keeps the lights on and the number that means you thrive. Timer logs fill the bars live.
Invoices from timer logs
Generate an invoice from tracked minutes or from a completed milestone — PDF-ready, no manual totting.
Inventory & Merch
Track parts, one-off buys, reorder points and merch sales next to service work.
Triage inbox
Pulls jobs and tasks out of your email so nothing quietly rots at the bottom of the pile.
Content Drops
Snap photos and clips as you work; they queue up for later posts instead of dying in your camera roll.
Support Agency Ready
Built-in support-worker SOPs and Support Agency telemetry so a support worker or job coach can plug in without a handover doc. Compatible with Access to Work workflows; we do not guarantee AtW approval or funding outcomes.